Monday, January 10, 2011

level 1 product support

i would not have believed this response had it not come directly to me. WTF? way to fail leap frog!


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.


 Subject
only speaks spanish
 
 Discussion Thread
 Response (Aubrey)01/10/2011 12:58 PM
We apologize for any inconvenience.

The Learn and Groove Musical Table is a bilingual product. Make sure that the switch is on the English Mode. The switch is located at the top portion of the table.

Should you have further query, please let us know.
 Auto-Response01/05/2011 10:03 AM
Thank you for your inquiry to LeapFrog Enterprises. Your business is important to us, and we want to let you know we received your email and your question will be answered in the order it was received.

Our goal is reply to emails within 24 business hours. During peak volumes in the holiday season, our response times may be up to 3 business days.

While you're waiting to hear from us, please visit our most frequently asked questions at
http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_alp.php where you may find your answer there.
 Customer (a tyler)01/05/2011 10:03 AM
the table only speaks in spanish! yes- we turned it off and on and changed the batteries and yes we used the english/ spanish switch. how do we get it back to english?
 
 Question Reference #110105-000779
Product Level 1: Learn & Groove Musical Table
Date Created: 01/05/2011 10:03 AM
Last Updated: 01/10/2011 12:58 PM
Status: Waiting
 
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1 comment:

Bonnie Tyler said...

It's a war! Amelia Tyler verses the American business double talk. Goooooo Amelia!!!!